Frequently Asked Questions
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Services are provided remotely via phone, video call, email, or other agreed-upon method depending upon client’s preference.
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No. Services can be arranged directly, with or without a package, depending on your needs.
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No, Services can also be arranged by contacting SWAG and signing an agreement directly.
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No. If an Advisory Agreement was previously signed or the Terms of Service were previously accepted (and neither has been actively terminated), Services can be provided at any time under that existing agreement.
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Both may apply, depending on how the Services were arranged. Online Packages are governed by the Terms of Service, and Services provided under an Advisory Agreement are governed its terms. If ad hoc Services are requested and both agreements are in effect, the most recent terms will apply.
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After completing a purchase, you will receive a confirmation email with a link to the Client Onboarding Form to help make the best use of our time together and facilitate next steps. SWAG may also be contacted directly at any time.
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No, an online account is not required; however, an account can be created to purchase and manage Online Packages.
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An online account can be used to view past online purchases, your payment methods, and manage your Retainer Package subscriptions (if purchased online).
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An account can be created during checkout or at any time through the account login page located in the footer of the website.
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This typically means an account was not created during checkout or Services were arranged directly. Contact SWAG if assistance is needed regarding purchased Services.
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No problem. Questions about purchases, payments, or other account details can be addressed by contacting SWAG directly.